Our process time takes up to two (2) business days (possibly longer during peak trading periods).
Upon completion of your order, we will send you a confirmation email with your tracking number; note we do not process or ship orders during weekends and holidays.
We will try our best to deliver before estimated delivery date however please understand that, once in the hands of our delivery providers, we are unable to influence the final delivery date of your purchase are your parcel is subject to the delivery terms and conditions of these companies.
WRONG AND LOST PACKAGE
Please ensure that your delivery and contact information is entered correctly at the point of checkout: Point Trading does not take responsibility for missing parcels where we (Point trading) have been provided with incorrect shipping information.
In the event your parcel is returned to sender, Point Trading will contact you directly to organise an alternative delivery address; any fees associated with a secondary delivery are at the customer’s expense.
Orders cannot be redirected once dispatched.
If, for whatever reason, you have not received your parcel within 10 business days we advise you to contact us at firstname.lastname@example.org or speak to your local post office or delivery pick up point. In most cases, it just means there was an attempted delivery and your parcel is awaiting pick up at your nearest post office.
If you have any questions about your delivery, please do not hesitate to contact us by clicking here.